FAQ – Short answers. Plain language. 100 questions customers ask most.
General
1) What do you make?
Custom wood items for home and gifts. Small batches too.2) Where are you based?
We work from a home shop in Indianapolis, U.S.3) Do you have a storefront?
Not at this time. Online only. Local pickup by appointment.4) Can I visit the workshop?
Visits are limited. Ask first. Safety rules apply.5) Do you take rush jobs?
Sometimes. It depends on the queue. Fees may apply.6) Do you keep inventory?
Some items are ready. Many are made to order.7) Do you do repairs?
Small repairs only. Send photos first.8) Do you do CNC or laser work?
No. We can engrave and cut when needed.Ordering & Custom Requests
9) How do I place a custom order?
Send size, photos, and deadline. We reply with a quote.10) What info helps you quote?
Dimensions, wood type, finish, budget, and timeline.11) Can you match a photo?
Sometimes we can get close. Exact matches are rare.12) Can you copy another maker’s design?
No. We respect original work. We can design something similar.13) Do you offer design sketches?
No14) Do you do mockups?
No15) Can I bring my own wood?
Sometimes, if it is dry and stable. We will check moisture.16) Do you offer engraving?
No.17) Can I change an order after paying?
No18) Do you refuse some jobs?
Yes. If unsafe, illegal, or not a fit for us.19) Do you sign finished pieces?
Yes on request. Inside or back.20) Do you offer gift wrapping?
At times a Simple wrap and a note. Small fee.Design & Materials
21) What woods do you use most?
Maple, walnut, cherry, oak, ash, and pine.22) Can I pick the species?
Only with some items. Please email us for more information.23) Are your finishes food safe?
Yes for kitchen boards. We use mineral oil and wax.24) Do you use stains?
Sometimes. We test on scrap first.25) Can you color match?
Close match is possible. Perfect match is rare.26) Do you use reclaimed wood?
Sometimes when available and if it matches or project design. We check for nails and cracks.27) Will wood move over time?
Yes. Wood expands and shrinks with humidity.28) Can you make outdoor items?
Yes. We choose durable woods and spar varnish.29) Are joints glued or screwed?
We use proper joinery. Glue and clamps first. Screws only where needed.30) Do you seal all sides?
Yes. Even coverage helps stability.31) Can you match an existing table top?
No, sorry.32) Do you offer eco options?
Sometimes. FSC wood and low-VOC finishes.Pricing & Payment
33) How do you price custom work?
Time, materials, finish, and complexity.34) Do you give fixed quotes?
Often after details are set.35) Do you require a deposit?
Yes. Usually 50% to start.36) What payment methods do you accept?
Card, PayPal, and invoice links.37) Do you charge sales tax?
Yes where required by law.38) Do you offer discounts?
Bulk orders only. Ask for a quote.39) Can I finance a project?
No financing. Split payments may be possible.Lead Times & Production
40) What is the usual lead time?
Two to six weeks. Large builds take longer.41) When does the clock start?
After deposit and final specs.42) Do you send progress updates?
Yes at key steps. Photos on request.43) Can I get a firm delivery date?
Yes after materials arrive.44) What slows a project?
Design changes, supply delays, finish cure time.45) Do you work weekends?
Sometimes. Safety and noise rules apply.46) Can I pick up locally?
Yes by appointment.47) Do you charge for rush?
Yes if we must reschedule other jobs.Shipping & Delivery
48) Where do you ship?
U.S. states.49) What carriers do you use?
UPS, USPS, or freight for large items.50) How do you pack items?
Foam, corner protectors, and double boxes, and other supplies.51) Do you insure shipments?
Yes. We can insure to the item value.52) Do you offer tracking?
Yes. We email the tracking link.53) Can you ship to a PO box?
USPS only. Size limits apply.54) Do you deliver locally?
Yes. Fee depends on distance.55) What if a box arrives damaged?
Photograph the box and item. Contact us the same day.Returns & Warranty
56) What is your return policy?
Most items: not returnable.57) Do you cover defects?
Yes for workmanship. Normal wear is not a defect.58) How do I start a return?
Email the order number and photos.59) Who pays return shipping?
Customer pays unless we made a mistake.60) Do you charge restocking?
Sometimes for used or damaged returns.61) Do you repair under warranty?
Yes. We try to fix before replacing.Care & Maintenance
62) How do I care for cutting boards?
Hand wash. Dry upright. Oil monthly.63) Can boards go in the dishwasher?
No. Heat and steam will ruin them.64) What oil should I use?
Food-safe mineral oil. Add wax if you like.65) How do I fix knife marks?
Sand lightly. Re-oil after.66) How do I clean furniture?
Soft cloth. Mild soap. No abrasives.67) Will sunlight change color?
Yes. Some woods darken or fade.68) How do I protect outdoor items?
Keep covered when possible. Re-coat with spar varnish as needed.69) How do I level a wobbly piece?
Add felt pads. Shim if the floor is uneven.Safety & Use
70) Are finishes safe after curing?
Yes when fully cured as directed.71) Can I cut raw meat on a board?
Yes if you sanitize after use.72) Can kids use wooden toys you make?
Yes with supervision. Check for damage over time.73) Do you anchor heavy items?
Yes on request. Wall anchors reduce tipping risk.74) Are shelves rated for weight?
We give safe limits. Follow them.Business Policies & Legal
75) Do you keep customer data?
Only what we need for orders. See our privacy policy.76) Do you sell email lists?
No.77) Who owns a custom design?
We keep build files. You own the physical piece.78) Can I use your photos?
Ask first. We allow credit-based sharing.79) Do you offer certificates of authenticity?
Yes on request.80) Do you collect deposits securely?
Yes via trusted payment processors.Wholesale & B2B
81) Do you sell wholesale?
Yes. MOQ applies. Ask for a line sheet.82) Do you offer private label?
Yes. Branding and packaging can be custom.83) Do you handle barcodes?
We can add UPC or QR labels.84) Can you meet retailer deadlines?
We try. Share the schedule early.85) Do you have liability insurance?
Yes. Proof available on request.Digital Files & Templates
86) Do you sell plans?
Yes. PDFs and SVGs.87) Can I use files for selling my builds?
Yes for small runs. No mass production.88) Can I edit the files?
Yes for your own use.89) Do you refund digital items?
No. Files are non-returnable.90) Do files include tool lists?
Yes. Tools and materials are listed.Workshops & Education
91) Do you teach classes?
Sometimes. We post dates on the site.92) Do you offer one-on-one help?
Yes by appointment. Hourly rate applies.93) Do you provide safety training?
Basic tool safety is included in classes.94) Can you speak at events?
Yes. Send date, topic, and budget.Gift Cards & Gifting
95) Do you sell gift cards?
Not at this time.96) Can you ship gifts direct?
Yes. We can add a note card.Sustainability
97) Do you source local wood?
As often as we can.98) Do you use scrap efficiently?
Yes. We make small goods from offcuts.99) Do you recycle packing?
Yes. We reuse clean materials.100) Do you plant trees?
We support tree programs each year.